Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website or book accommodation with us.

We comply with the General Data Protection Regulation (GDPR) and all applicable Irish data protection laws.

Who We Are

Controller: St. Declan’s Way Hostel, Mount Melleray, County Waterford, Ireland
Email: reservations@stdeclanswayhostel.ie

What Information We Collect

We may collect:

Booking information: Name, email address, phone number, nationality, stay dates, and guest details.
Payment information: Processed securely via Hostelworld. We do not collect or store card details.
Communications: Emails, messages, or phone calls between you and us.
Website data: IP address, browser type, device type, and cookie data when you visit our website.

How We Use Your Information

We use your information to:

Process and manage your booking.
Communicate with you about your booking or enquiry.
Comply with legal obligations.
Improve the website and guest experience.

Legal Basis

We process personal data under:

Contractual necessity (to fulfil your booking).
Legal obligations (e.g. guest registration records).
Legitimate interests (to run and improve our services).

Sharing Your Information

We only share your data with trusted third parties where necessary (e.g. Hostelworld, IT support).
We do not sell or trade your personal data.

Cookies

Our website uses Google Analytics cookies and essential session cookies.
Analytics cookies help us understand how visitors use the site but do not collect personally identifiable information.
You can disable cookies in your browser settings at any time, though this may affect website functionality.

Data Retention

We retain personal data only as long as necessary to:

Fulfil your booking,
Meet legal and tax obligations, or
Resolve disputes.
Booking records may be kept for up to 7 years to comply with Irish tax and accounting requirements.

Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or deletion where applicable.
Object to or restrict processing in certain cases.

Refund Policy